Presence
Knowing whether someone is available before calling them is a real business benefit. The cost of telephone tennis and voice mail tag is huge, particularly if mobile bills are involved.Presence Benefits and Integration
Having presence integrated with a mobile smart phone or Blackberry as well as you desktop and applications means that no matter where you are, other people can see if you are in a meeting, unavailable or contactable by a particular mechanism.Instant Messaging and Softphone
IM has the potential to be a huge business benefit, but is often discounted on “security” grounds, or because there is “no business demand”.
The business benefits that IM can bring are considerable, according to Gartner
Bob Tarzey, an analyst at Quocirca, said, "As an additional communications channel, instant messaging can deliver huge benefits to businesses if managed well, providing immediate contact between employees and the external organisations they deal with.
What organisations need is a real-time collaboration architecture, which makes presence information available beyond the confines of an IM application, Gartner.
More than 80 per cent of organisations now use some form of IM, according to Ostermann Research…. many (whether they know it or not) run free internet-based IM software designed by the likes of MSN, Yahoo and AOL.
IM is increasingly being used as a vehicle for rapidly disseminating critical information to the entire enterprise, groups of users or individuals in cases such as natural catastrophes, health issues, network outages or schedule changes. In some cases, the IM network remains operational when phone or e-mail systems are down, David Mario Smith, research analyst at Gartner.
Often there is no business demand because the business has been told of the “security” concerns and that IM is for kids to chat. Some of it is. However, being able to get instant decisions, being able to contact everyone in the organisation with a single click, having something that will possibly keep working even if phones and email are down, not having to wait for some random ISP to decide to process the email, being able to take 10 seconds to confirm something is correct before you hit that critical submit button, all have significant benefit.
Secure, recorded instant messaging with full control by the enterprise of who can do what, when, how and with whom eliminates all the common arguments often put up against IM.
Straight Forward ROI Justification
Lots of professionals have hugely expensive hourly rates, so minutes saved here and there can have a dramatic impact, but even at national average rates of about £13 per hour, just 5 minutes per day saved (never mind call costs or grossed up costs of running the infrastructure and apportioning support costs and so on, purely salary) translates to over £23 per month!!! Make that a more expensive, less accessible person and the costs are enormous. Just saving part of that time (never mind other benefits) could pay for the system. Add on another £0.15 per call for mobile use and get to some really big numbers. Then there is the frustration and the feeling you could be doing something useful, so the intangible cost of morale.- Eliminate telephone tennis and constant voice mail messages - only call when the person is available
- Cut mobile phone bills by reducing texts and voice calls - Use Secure, Real Time, Instant Message chat instead
Secure Encrypted Recorded Instant Messaging and Presence Information on Blackberry and other mobile devices
A recent study in the health service of the benefits of mobile working showed:- 25 per cent increase in productivity
- reduction in travel times of 32 per cent
- the potential to reduce commuting by 50 per cent
- On average 96 per cent of patient notes were completed on the day - without mobile working, there is typically a delay of up to 48 hours as workers report back to the office to write up notes
- Users perceived an average of 70 per cent improvement in facilities to do their job
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