Introduction
Presence Networks Virtual PBX or Virtual Call Centre is the next generation of call handling solutions integrating IM presence settings with call handling and providing a desktop user interface for agent presence call control. Powerful, effective and easy-to-use the Virtual PBX enables busy people to manage who can talk to them and when as well as ensuring that all important calls get connected and others are routed effectively first time, every time. To provide maximum flexibility Presence Networks Virtual Call Centre can be provided for 1 to 9999 users in one account, and accounts can be connected to increase that number and can be configured via a web interface to be extended to take account of seasonal business variations or demand created by marketing campaigns. Furthermore, to improve operator communications it can integrated with a range of presence-based IM solutions including a skills based web chat capability. All Presence Networks Intelligent Voice Solutions offer:- No capital outlay, network-based solutions
- Low cost of set-up and ownership
- Operate services on existing or new local geographic numbers
- Powerful feature set list where features can be turned on or off at anytime
- Call delivery can be made to any VoIP (SIP) account, landlines or mobiles
- Flexibility to match your business model
- Fast deliver to market services and solutions
- Future proofing through the use of advanced VoiceXML technology
Flexibility and Security
Intelligent telephony allows organisations to integrate VoIP and traditional telephony. It also enables the integration of technologies such as instant messaging, presence management, mobile phones, SMS and integration into CRM systems. A secure record of communications can be kept, regardless of of the medium or location. Organisations are able to record instant messages and telephone conversations to meet compliance requirements.Other Products in this category:
|
Top
